Last updated: October 8th, 2015
1. About this policy
2. Why do we collect your information?
Your information assists us in providing you with the best possible customer service through using your updated contact details and by responding to customer feedback.
3. How do we use your information?
Your information is only ever used to communicate directly with you for the following reasons:
4. Our ‘anti-spam’ promise to you!
5. What kinds of information do we collect?
We collect a range of information in order to provide you with quality customer service as outlined below:
5.1 Personal contact details:
5.2 Electronic forms:
6. Storage and collection of your personal information
All your information is stored electronically and securely in our database.
While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
We use your Personal Information for providing and improving customer service. By using the Service, you agree to the collection and use of information in accordance with this policy.
8. Compliance with Laws
We may disclose personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities.
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
9. Accessing or Correcting your Information
You have the right to access and correct your personal information held by us, under the Australian Privacy Principle 6 of the Privacy Act (1988). If you would like access to your personal information, please contact us via our regular contact details found on the main page of this website.
10. Retention of Information
We only keep your information for as long as it is needed to provide you with customer service. We may dispose of information at our discretion, and strongly advise you to keep your own separate, back-up records of any data you wish to preserve.
11. Links to Other Sites
12. How to Make a Complaint
If you have an inquiry or complaint about how your personal information has been used by us, we want to hear from you. Please let us know of your concerns by contacting us via our regular contact details found on the main page of this website or listed below. Please send us the following information:
Your name and address;
We value your privacy concerns and we are committed to resolving your complaint in a timely manner. You should hear from us within 7 days, during which time we hope to have resolved your complaint.
If you still feel your issue hasn’t been resolved to your satisfaction, then you can raise your concern with the Office of the Australian Information Commissioner:
If you retract your consent, you acknowledge and agree that failure to provide certain types of personal information may not give you access to the full functionality of the Service.
Australian Government: Office of the Australian Information Commissioner (2105). Australian Privacy Principles (2014). Retrieved from http://www.oaic.gov.au/privacy/privacy-act/australian-privacy-principles
Australian Government: Office of the Australian Information Commissioner (2015). The Privacy Act (1988). Retrieved from http://www.oaic.gov.au/privacy/privacy-act/the-privacy-act